Booking Terms and Conditions



“The Client(s)” – includes all individuals named on the booking and/or any booking taken from a business, firm or corporate entity.

“Accommodation” – includes a chalet and any part thereof or other premises provided for such purpose.

“Party Leader” – refers to the first name person on the booking, who must be and/or any business, firm or corporate entity making or placing a booking and/or any person returning the form on behalf of the business, firm or corporate entity.

“Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.


A contract exists between Summit Chalets and the Client(s) once a deposit, of 25% of the total cost (or full payment if less than 8 weeks before the start of the holiday) has been received and these terms and conditions have been agreed to by booking on our website or filing in a booking form.  The Party Leader guarantees payment in full of the total cost and does so on behalf of and with the consent of all others for whom the booking is made.

Chalet Hold
Chalets and apartments can be placed on hold for up to 48 hours.  At the end of 48 hours the deposit (or full payment if less than 8 weeks before the start of the holiday) must be paid or the chalet will automatically be released.  Holds may be extended if Summit Chalets agrees, please enquire for extensions.


A 25% booking deposit is due at the time of booking (unless the booking is less than 8 weeks before the start of the holiday, in which case full payment is due immediately)
Full payment must be made at least 8 weeks prior to arrival.
If the balance is not paid at the due date, Summit Chalets reserves the right to cancel your holiday and in this case the deposit will be non-refundable and will not form part of any refund or credit.

All chalets and apartments are rented on an exclusive basis. The prices listed on the website are for the rental of the chalet or apartment for a period of seven nights, unless stated otherwise, on a self catered basis. The rental is for up to the maximum number of people that the chalet can sleep as stated on the Summit Chalets website and the group may not exceed this number. It is possible to pay an additional fee for catering.
The Self-Catered price is for the accommodation only but does include bed linen, towels, heating, electricity, gas and the end of stay clean. Prices do not include the security deposit, meals, travel, holiday and medical insurance, ski pass, equipment hire, ski lessons or daily cleaning. 

If Catering is requested a quote will be given depending on the level of catering required.  The catering is provided by independent caterers and is depended on their availability.  The catered price will also include 2 midweek cleans.  Please note that as catering is an add on service to your accommodation it will be provided only where an independent chef is available.  If a booked chef should become unable to provide the booked catering service, Summit Chalets will do their utmost to replace the chef or failing that to provide a meal delivery service at a reduced fee.  If neither of these options are available Summit Chalets reserves the right to cancel the catering part of your holiday for a full refund of the catering fee but maintaining the accommodation part of your holiday.

Security Deposit
A refundable security deposit is due for all properties (amounts vary depending on the property, please see the relevant page on our website).  The security deposit must be paid before access information can be given and will be returned within 2 weeks of departure less any deductions for damage caused to the rental property 

Arrival and Departure Times

The chalets will be available to incoming guests after 4pm on day of arrival unless an early check in has been agreed.  All request for early check in or late departure must be received no later than 3 weeks before the start of the holiday, after this time we will not be able to change the check in and check out times. The chalet must be vacated by 10am on day of departure unless a late check out has been arranged.  Failure to vacate the property by either 10am, or a later agreed upon time, will result in an automatic fine of £100 deducted from your security deposit.  If the delay to vacate the property results in additional cleaning fees of more than £100 any extra cost of cleaning will be deducted from your security deposit.  Please note that the cleaners will not start the clean until the chalet is completely vacated and any delay for them to access the chalet will increase the cleaning time.

End of Stay Clean
Your holiday includes an end of stay clean but the chalet must be left tidy, this means that on leaving the chalet you will need to do the following:
– All rubbish must be taken away to the local bins, including rubbish from the bathrooms, bedrooms and kitchen, as well as recycling.  
– All dishes must be done and put away, including any dishes in the fridge with leftover food. It is fine to put one load in the dishwasher and start it but please don’t leave drying dishes out on the counters to be put away.  
– If any furniture has been moved during your stay, it must be moved it back to it’s original position.  
Failure to do so will result in monies (£100) being deducted from your security deposit and if the chalet is left in a state that results in additional cleaning fees of more than £100 any extra cost of cleaning will be deducted from your security deposit.

It is a condition of booking that all clients must have comprehensive holiday insurance including cancellation and curtailment, medical, winter sports, public liability and third party cover.  We will not be responsible for meeting any costs, which would otherwise have been covered. Summit Chalets reserves the right to terminate the booking and impose a cancellation charge in the event that proof of such cover cannot be provided if requested.  You should please take your insurance policy document with you on holiday and ensure that the insurance cover you purchase is suitable and adequate for your particular requirements.   You ski at your own risk at all times.


Cancellations by the Client:
 All cancellations must be made in writing by the Party Leader. The following cancellation charges apply:

Cancellation charges:

Period before the start of holiday in which you notify us

Cancellation charge

More than 57 days

25% of holiday cost

56 to 43 days

50% of holiday cost

42 to 29 days

75% of holiday cost

Less than 28 days

100% of holiday cost

Cancellation refund commitment: 
We understand that cancelling your holiday is never an easy choice to make so Summit Chalets will always do their best to resell your week and IF we manage to resell the week at the same price it was originally sold at, we will refund any monies you have paid.  Clients must understand that it is not always possible to resell a week, in which case the above cancellation charges apply.  IF a week is resold at a discount, we will refund any monies paid less the discount applied to resell the week. 

Cancellations by Summit Chalets:

Summit Chalets reserves the right to cancel your holiday without refund as a result of unusual and unforeseeable circumstances beyond our control which include but are not limited to acts of God, force majeure, war or threat of war, riots, civil strife, terrorist activity, industrial dispute, acts of government, natural or nuclear disaster, adverse weather conditions, fire, closure of ports & airports or similar events.

If you are forced to return home early, we cannot refund the cost of any arrangements you have not used. If you cut short your holiday and return home early in circumstances where you have no reasonable cause for complaint about the standard of accommodation and services provided, we are unable to offer you any refund for the part of your holiday not completed, or be liable for any associated costs you may incur. Depending on the circumstances, your travel insurance may offer cover for curtailment and we suggest that any claim is made directly with them.

Force Majeure and Liability

Summit Chalets undertakes to provide the holiday as described in their literature/website. However, in the event that circumstances beyond our control occur, Summit Chalets will not be responsible nor pay costs, expenses or losses incurred by you as a result of but not limited to, failure of mechanical and electrical equipment, acts of God, natural disasters (such as avalanches), epidemics and pandemics, war, civil disturbance, acts of Government, strikes or any other industrial action and similar events beyond our control. Summit Chalets is not responsible for any misunderstandings between third parties.  

If you wish to alter any details of your booking the Party Leader must request this in writing. Alterations may be treated as a cancellation and cancellation charges applied at the discretion of Summit Chalets. Any alterations to the booking will not waiver or alter these terms and conditions and they will continue to apply with full effect.


Summit Chalets shall not be liable for any delays prior to arrival at your Accommodation or during the course of your holiday brought about by weather conditions, strikes, traffic congestion or any other circumstances whatsoever, whether foreseen or unforeseen.

You are responsible for your own insurance, travel documents and travel arrangements. Transport, hotels, restaurants, sports and activity providers and other similar services are not under our control and we therefore shall not be liable for any act or omission on their part. Clients undertake to behave in such a way, as not to disrupt the enjoyment of others or damage the reputation of Summit Chalets. Clients may not hold parties in any Summit Chalet properties without having obtained prior permission from Summit Chalets. Summit Chalets reserves the right to terminate without compensation or refund the holiday of any person not upholding these conditions and we shall have no further obligation to that person. Any damage to the chalet or its contents will be charged to the client.

Lost and Stolen Property
In the event that guests lose or leave items in the chalet, no responsibility will be accepted if the property is not recovered or returned. Summit Chalets cannot accept any responsibility for theft either from the chalet or at any other time during your holiday. Any client not properly securing the chalet upon leaving will be held liable for any property stolen as a result of that negligence 

Outdoor Shoes
It is important that a pair of slippers or indoor shoes are included in your packing as outdoor shoes are strictly forbidden within the chalets.


For health and safety reasons smoking is not permitted within any of the chalets.

No matter how much care is taken, ski chalets are not child proof. We will not be held responsible for any accidents occurring within the chalets, it is the parent’s responsibility to ensure their children are supervised at all times. For catered weeks, young children can be given an early supper, which we ask, parents to supervise.

Some of our chalets accept pets and some do not.  Please note that not all pets are accepted and that you must ALWAYS check before bringing pets.  If pets are brought without prior permission even to a chalet where pets are allowed Summit Chalets reserves the right to refuse entry for the pet.  Extra cleaning fees will apply for weeks that include a pet.

Other Clients

Summit Chalets reserves the right to have other Clients staying in the chalet unless the entire chalet is booked.


No refunds in respect of meals not taken will be given. 


Should you have cause for complaint, you must make it known to your Summit Chalets resort contact at the earliest opportunity in order that we may take whatever action we consider to be appropriate without delay (for catered weeks, please note that your caterer is not your resort contact). No refunds or compensation will be given for problems not made know to Summit Chalets at the time they occurred.  If at the end of your holiday you feel that your complaint has not been dealt with satisfactorily you must notify us in writing within 30 days of your scheduled date of return and we will do our best to resolve the issue.


The Party Leader accepts these conditions on behalf of the Client(s) and shall be responsible for all actions, loss, damages & costs caused by any Client(s). They shall indemnify Summit Chalets against any claims incl. legal costs made against the company by any person. 

Website & Brochure Information
Summit Chalets makes every effort to ensure that the information provided on their website and in any literature is accurate at the time of publication. The company reserves the right to make changes and alterations and you will be informed whenever possible before your booking is confirmed. 


These conditions (replacing all previous terms and conditions as of 21st March 2023) and any contract to which they apply are governed and construed in accordance with English law and are subject to the jurisdiction of the courts of England and Wales. All disputes arising from the interpretation, fulfilment, non-fulfilment or application of this contract will be subject to the jurisdiction of the courts of England and Wales.

Summit Chalets Ltd is registered in England and Wales Number 03495542